This Privacy Policy ("Policy") describes how manilacasino ("Company," "we," "us," "our"), operating the online gaming platform at manilacasino.vip, collects, uses, stores, and discloses the personal information of registered players, prospective users, and website visitors ("you," "Data Subject"). By accessing or using the manilacasino Platform, you acknowledge that you have read and understood this Policy.
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Data Controller
manilacasino acts as the Personal Information Controller (PIC) as defined under Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines ("DPA"). We are responsible for determining the purposes and means of processing your personal data collected through the manilacasino Platform. Our designated Data Protection Officer (DPO) can be reached at [email protected].
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Personal Data We Collect
manilacasino collects the following categories of personal data, as necessary for the provision of gaming services and compliance with applicable law:
- Identity Data: Full legal name, date of birth, nationality, and government-issued identification number (e.g., Philippine passport number, driver's license, UMID, PhilSys National ID).
- Contact Data: Email address, mobile number (including Philippine mobile prefix), and residential address (city/municipality, province, region).
- Financial Data: Payment method identifiers (e.g., GCash registered number, PayMaya account reference, bank account number), transaction history, deposits, withdrawals, and bet records.
- Account Data: Username, account creation date, login timestamps, session history, and preference settings.
- Technical Data: IP address, device type and operating system, browser type and version, and referral URL.
- KYC Documentation: Copies of identity documents and proof of address uploaded during the Know Your Customer (KYC) verification process.
- Communications Data: Records of support chat transcripts, emails, and feedback submitted to manilacasino.
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How We Collect Your Data
manilacasino collects personal data through the following means:
- Direct Registration: When you create a manilacasino account, you provide your name, contact details, and date of birth directly via the registration form.
- KYC Submission: When you upload identity documents in response to a verification request.
- Transactions: When you deposit, withdraw, or place bets on the manilacasino Platform, transaction metadata is recorded automatically.
- Automated Technologies: Cookies, web beacons, and server logs collect Technical Data when you access the manilacasino website or mobile interface.
- Support Interactions: When you contact manilacasino support via live chat or email, the content of those communications is retained.
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How We Use Your Personal Data
manilacasino processes your personal data for the following purposes:
- To create and maintain your manilacasino player account and verify your identity;
- To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, UnionBank, and other approved payment channels;
- To conduct anti-money-laundering (AML) checks and comply with PAGCOR regulatory obligations;
- To detect and prevent fraud, account abuse, and prohibited conduct as described in our Terms & Conditions;
- To send you transactional communications — including deposit confirmations, withdrawal notifications, and account alerts — via SMS or email;
- To send promotional communications about manilacasino bonuses, offers, and new game releases, where you have given marketing consent;
- To analyse platform usage patterns and improve the manilacasino user experience;
- To comply with legal obligations under Philippine law, including tax reporting and data retention requirements.
Marketing Opt-Out: If you no longer wish to receive promotional emails or SMS from manilacasino, you may withdraw your marketing consent at any time by updating your account notification preferences or by contacting our support team. Withdrawing marketing consent does not affect your ability to use the Platform.
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Legal Basis for Processing
manilacasino processes your personal data on the following legal grounds as recognised by the Data Privacy Act of 2012:
- Contractual Necessity: Processing is necessary to perform the gaming services contract between you and manilacasino (account management, payment processing, gameplay).
- Legal Obligation: Processing is required to comply with PAGCOR regulations, the Anti-Money Laundering Act (RA 9160), and other applicable Philippine laws.
- Legitimate Interest: Processing is in manilacasino's legitimate interest for fraud prevention, security monitoring, and platform improvement, provided such interests do not override your fundamental rights.
- Consent: Processing for direct marketing purposes is based on your explicit consent, which you may withdraw at any time.
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Data Sharing and Disclosure
manilacasino does not sell your personal data. We may share your information with the following categories of recipients, strictly as necessary:
- Payment Processors: GCash (GXI), PayMaya, and partner banks receive transaction data solely to process your deposits and withdrawals.
- Game Providers: Providers such as Evolution Gaming, JILI, PG Soft, and Pragmatic Play receive a session token and stake amount to facilitate gameplay. They do not receive your full personal profile.
- KYC/AML Verification Partners: Third-party identity verification services may process your identity documents to fulfil regulatory obligations.
- Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and law enforcement agencies may receive data when required by law or court order.
- IT Infrastructure Providers: Cloud hosting and security service providers that process data on our behalf under strict data processing agreements.
No Third-Party Marketing: manilacasino will never share your personal data with third-party advertisers, data brokers, or marketing agencies for their independent use.
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Data Retention
manilacasino retains personal data for as long as necessary to fulfil the purposes described in this Policy, or as required by applicable law. Specifically:
- Account and transaction data is retained for a minimum of five (5) years following account closure, as required by AMLC regulations.
- KYC documentation is retained for the duration of the account relationship plus five years.
- Support communication records are retained for three years from the date of last interaction.
- Marketing consent records are retained until you withdraw consent, plus an additional period sufficient to demonstrate compliance.
Upon expiry of the retention period, manilacasino will securely delete or anonymise personal data.
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Security Measures
manilacasino implements technical and organisational security measures appropriate to the sensitivity of the personal data we hold. These include:
- 256-bit SSL/TLS encryption for all data transmitted between your device and manilacasino servers;
- Encrypted storage of passwords using industry-standard hashing algorithms (bcrypt);
- Role-based access controls limiting employee access to personal data on a need-to-know basis;
- Regular third-party security audits and penetration testing of the manilacasino Platform;
- Two-factor authentication (2FA) available for all player accounts;
- Automated fraud and anomaly detection systems monitoring transactions in real time.
Data Breach Notification: In the event of a personal data breach that poses a real risk to your rights and freedoms, manilacasino will notify the National Privacy Commission and affected Data Subjects within 72 hours of becoming aware of the breach, in accordance with NPC requirements.
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Cookies and Tracking Technologies
The manilacasino Platform uses the following categories of cookies and similar tracking technologies:
- Strictly Necessary Cookies: Required for the Platform to function, including session management and login state. These cannot be disabled.
- Performance Cookies: Collect anonymised data on how visitors navigate the manilacasino Platform to help us improve page load speeds and game performance.
- Functionality Cookies: Remember your preferences (e.g., language, last game played) to personalise your experience on return visits.
- Analytics Cookies: Used by internal analytics tools to understand aggregate user behaviour patterns. No personally identifiable information is shared with external analytics providers.
You may manage or disable non-essential cookies via your browser settings. Note that disabling certain cookies may affect the functionality of the manilacasino Platform.
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Your Data Subject Rights
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by manilacasino:
- Right to be Informed: You have the right to know what personal data we collect and how it is used — which this Policy fulfils.
- Right to Access: You may request a copy of the personal data manilacasino holds about you.
- Right to Rectification: You may request correction of inaccurate or incomplete personal data in your manilacasino account.
- Right to Erasure: You may request deletion of your personal data, subject to our legal retention obligations. Deletion requests from active accounts will be processed upon account closure.
- Right to Object: You may object to processing based on legitimate interest, including direct marketing.
- Right to Data Portability: You may request a structured, machine-readable copy of data you have provided to manilacasino.
- Right to Lodge a Complaint: If you believe manilacasino has violated your data privacy rights, you may file a complaint with the National Privacy Commission (NPC) of the Philippines.
To exercise any of these rights, contact our Data Protection Officer at [email protected]. We will respond within fifteen (15) business days.
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Minors and Age Restriction
The manilacasino Platform is strictly intended for individuals aged 21 years and older. manilacasino does not knowingly collect personal data from individuals under 21. If we become aware that personal data has been collected from a person under 21, we will promptly delete that data and close the associated account. Parents or guardians who believe their child has provided data to manilacasino should contact us immediately at [email protected].
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International Data Transfers
Some of manilacasino's service providers and game providers may be located outside the Philippines. Where personal data is transferred internationally, manilacasino ensures that adequate safeguards are in place — including data processing agreements requiring recipient parties to maintain data protection standards equivalent to those under Philippine law. Such transfers occur only to the extent necessary for service delivery and are not broader than required.
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Changes to This Privacy Policy
manilacasino may update this Privacy Policy periodically to reflect changes in our data processing practices, legal requirements, or platform features. The "Last Updated" date at the top of this page indicates when the Policy was most recently revised. Material changes will be communicated to registered players via email or an in-platform notification. Your continued use of the manilacasino Platform following such notification constitutes acceptance of the revised Policy.
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Contact Us
For any questions, concerns, or requests relating to this Privacy Policy or your personal data held by manilacasino, please contact our Data Protection Officer:
- Email: [email protected]
- Live Chat: Available 24/7 via the chat widget on manilacasino.vip
- Response Time: Privacy requests are acknowledged within 3 business days and resolved within 15 business days.
National Privacy Commission: If you are unsatisfied with manilacasino's response to your privacy concern, you have the right to file a complaint directly with the National Privacy Commission of the Philippines (privacy.gov.ph).